Frequently Asked Questions

AlKhiidma (khiidma) is the UAE's B2B waste marketplace, a sustainability-driven platform that turns waste into opportunity through smarter recycling, material recovery, and circular-living solutions. It connects communities, businesses, and recyclers across the UAE emirates to buy, sell, and track waste materials.

AlKhiidma works in three steps: Collect (users submit recyclable materials and waste through the platform), Connect (AlKhiidma links materials to the right recyclers, creators, or recovery channels), and Transform (waste is repurposed into new value through circular and sustainable solutions).

AlKhiidma is fully bilingual in English and Arabic. You can switch between EN and Arabic at any time, and your preference is saved for future visits.

Yes. The AlKhiidma blog covers recycling, the circular economy, and turning waste into value across the UAE, in both English and Arabic. Verified members can also submit their own articles, which are published after review.

You can browse active listings across all seven emirates without signing in. Filter by emirate, category, and price range, sort by newest, price, or quantity, and switch between grid and list views. Signing in lets you save favourites, negotiate, and reserve.

Through in-app chat, which opens once the buyer's payment is held in escrow. The exact pickup location is shared there. To keep both sides protected, sharing phone numbers or emails in chat is not allowed.

Browsing the marketplace is free and does not require an account. There is no subscription to buy or to chat, but every purchase carries a flat 7% service charge added to the listed price, shown before you pay. Sellers pay to publish a listing.

Posting is a 4-step form: 1) choose a material category and add a listing title and pickup location; 2) add material details (quantity, unit, description, and pickup window); 3) set your asking price per unit; 4) review and choose a promotion package to publish. At least 3 photos are required. Saving a draft is free.

Four optional trust badges, AED 30 each: Source Verified (material origin is documented), Quality Graded (material grade has been assessed), Pre-Sorted (separated and ready for processing), and Bulk Available (recurring or large volumes on offer).

Signing up and creating listings are free. A seller pays only to publish a listing: the chosen package plus any add-ons and badges, with 5% VAT added at checkout. A buyer pays the listed price plus a flat 7% service charge. Payments are processed securely through MyFatoorah.

Three base packages: Starter gives 30 days live, 1 refresh; Featured (recommended) gives 30 days live, 7 days featured, 2 refreshes; Premium gives 60 days live, 14 days featured, 4 refreshes. Base package prices scale with your listing's total value (price per unit times quantity), starting at AED 99 (Starter), AED 249 (Featured), and AED 449 (Premium) for listings up to AED 25k and rising in higher value bands. You can also add Premium add-ons (7 days for AED 110 or 14 days for AED 160) and trust badges (AED 30 each) for more visibility. All prices exclude 5% VAT.

Payments go through MyFatoorah's secure checkout. The system calculates the subtotal (package + add-ons + badges), applies any discount code, then adds 5% VAT. You can cancel and retry payment at any time, and your listing stays a draft until payment succeeds.

Yes. Enter it in the order summary at checkout. The code is validated and applied to your subtotal before 5% VAT is calculated. Codes are single use and tied to your account.

The buyer pays through the platform (the listed price plus a 7% service charge) in two halves: 50% to reserve, and the remaining 50% in the app after inspecting the material and before pickup. The money is held in escrow rather than passed straight to the seller, and is released only after the buyer confirms pickup on site by scanning the seller's QR code, which only works once the full amount is paid. Neither side has to trust the other up front, and no payment should ever be made outside the platform.

Sign up with your name, work email, a password of at least 8 characters, phone number, and your emirate (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, or Umm Al Quwain). You choose an account type at signup: Individual or Company. A company account also uploads its company certificate (trade license) when signing up. You can also continue with Google or with UAE PASS.

Two: Individual (a personal account) and Company (an account trading on behalf of a business, which asks for the company name and the company certificate, i.e. the trade license). The type is set at signup and shown as a badge on your profile. Every account can both buy and sell once it meets the requirements for each; a company account needs its company certificate on file to post.

Yes. You can continue with Google on both the login and signup pages as an alternative to email and password. UAE PASS sign-in is also supported.

Yes. Any signed-in account can buy and sell; company accounts also keep their company certificate (trade license) on file to post. Individuals who verify their identity with UAE PASS, and companies whose trade licence passes our review, earn a verified badge shown on their listings and profile.

Yes. To delete your account and associated data, email support@alkhiidma.ae with your request.

No. AlKhiidma is the marketplace only. Collection, transport, timing, and their costs are negotiated directly between buyer and seller. AlKhiidma does not arrange haulage or act as a carrier.

No. Listing prices are for the material only. Collection, transport, timing, and their costs are agreed directly between the buyer and the seller once chat opens. AlKhiidma is the marketplace and does not arrange haulage.

An audit-ready ESG dashboard built from live platform data: Total Waste Diverted (tons), CO2 Emissions Saved (estimated at about 0.48 tCO2e per ton diverted), and Recycling Rate, plus a monthly diversion trend and a breakdown by material category. It can be downloaded as a branded PDF report for your own ESG reporting.

Email support@alkhiidma.ae for help with account issues, technical questions, or any other platform inquiry.

Your money is held in escrow until you confirm collection on site, which is your main protection. If you do not inspect, pay the remaining balance, and scan the seller's QR code within 48 hours, the reservation closes automatically, what you paid is refunded minus the 7% service fee, and the listing returns to the market. To report a listing or user, or for any other dispute, email support@alkhiidma.ae.