Delivery, Collection and Logistics Policy

15.1 Application

This Delivery, Collection and Logistics Policy ("Policy") applies to all Users of the Alkhiidma digital marketplace platform ("Platform"). Alkhiidma is a brand managed under G8WAY TECH, a legal entity incorporated and registered in the United Arab Emirates ("Company", "we", "us", or "our"). This Policy supplements and must be read together with the Terms and Conditions, Buyer Terms, Seller Terms, Marketplace Rules, Prohibited Materials Policy, Dispute Resolution Policy, and any other policy incorporated into the Platform terms.

This Policy applies to all listings, reservations, purchases, sales, exchanges, handovers, collections, transportation, delivery arrangements, loading, unloading, storage, transfer, and movement of any materials, products, goods, items, or listings made available through the Platform.

15.2 Platform Nature and No Logistics Role

Alkhiidma operates exclusively as a neutral technology intermediary connecting business Users. The Company is not a logistics provider, carrier, courier, freight forwarder, transporter, shipping agent, warehouse operator, customs broker, waste management operator, recycling facility, environmental services provider, collection agent, or delivery agent.

The Company does not arrange, provide, perform, manage, supervise, control, coordinate, guarantee, insure, or accept responsibility for any transportation, delivery, collection, packaging, loading, unloading, storage, warehousing, customs clearance, handling, route planning, scheduling, driver allocation, vehicle allocation, or physical movement of any materials.

Under no circumstances does Alkhiidma take possession, custody, care, control, title, ownership, risk, or physical responsibility for any materials listed, sold, purchased, exchanged, collected, delivered, or transferred through the Platform, except to the minimum extent that liability cannot lawfully be excluded under applicable UAE law.

15.3 Buyer and Seller Responsibility

All logistics, transportation, collection, delivery, handover, loading, unloading, inspection, packaging, cost allocation, timing, route, access, documentation, and physical transfer arrangements are agreed exclusively between the Buyer and the Seller.

The Buyer and the Seller are solely responsible for agreeing and performing all practical arrangements required to complete the transaction. Alkhiidma is not a party to any delivery, collection, transportation, or logistics agreement between Users, and no Platform message, listing status, payment status, notification, confirmation, or communication shall make the Company responsible for those arrangements.

Each User acknowledges that any failure to arrange, complete, or comply with delivery, collection, transportation, or logistics requirements is a matter between the Buyer, the Seller, and any logistics provider they appoint.

15.4 No Delivery Service and No Delivery Charges by Alkhiidma

Alkhiidma does not offer a delivery service and does not impose any delivery, transportation, logistics, collection, loading, unloading, warehousing, or storage charges unless such charge is expressly identified as a Platform fee before a transaction is confirmed.

Any delivery, transportation, logistics, collection, loading, unloading, warehousing, storage, access, permit, insurance, driver, vehicle, or third party service cost is agreed directly between the relevant Users or between a User and its chosen service provider. The Company has no responsibility for the amount, payment, non payment, refund, or dispute of any such cost.

15.5 Third Party Logistics Providers

Users may independently appoint third party logistics providers, carriers, transporters, couriers, collection companies, freight providers, or other service providers. Any such appointment is made solely by the relevant User and at that User's own risk.

The Company does not recommend, endorse, warrant, certify, supervise, or accept responsibility for any third party logistics provider, even if that provider is mentioned, linked, contacted, introduced, or displayed through the Platform for convenience.

Users are solely responsible for verifying the licence, insurance, capacity, vehicle suitability, driver authority, environmental approval, waste transport permit, safety compliance, and legal status of any logistics provider they use.

15.6 Seller Obligations

Each Seller is solely responsible for ensuring that materials are available at the location stated in the listing or otherwise agreed with the Buyer; that the location information is accurate; that the Seller has lawful title or authority to transfer the materials; that the materials are safe, accessible, identified, segregated, and prepared for inspection and collection in the manner agreed with the Buyer; and that all applicable laws, permits, approvals, and documentation requirements are satisfied before handover.

Where the Seller agrees to package, load, assist with loading, provide equipment, arrange site access, provide escorts, issue gate passes, or support handover, such obligations are owed only to the Buyer and not to Alkhiidma. The Seller must not represent that Alkhiidma will deliver, collect, transport, handle, inspect, or assume responsibility for the materials.

The Seller is responsible for issuing any required invoice, receipt, delivery note, collection note, transfer document, waste transfer documentation, or other record required by applicable law or by the agreement with the Buyer.

15.7 Buyer Obligations

Each Buyer is solely responsible for arranging collection, transport, delivery, vehicles, drivers, permits, access, insurance, inspection, loading arrangements, unloading arrangements, destination readiness, and any regulatory compliance required to purchase, collect, receive, move, use, store, recycle, process, or dispose of the materials.

The Buyer must inspect the materials before collection or at the agreed handover point where reasonably possible, verify that the materials match the listing and the agreement with the Seller, and raise any rejection or dispute in accordance with the Terms and Conditions and Dispute Resolution Policy.

The Buyer is responsible for ensuring that any person collecting materials on its behalf is authorised, properly identified, and compliant with all site, safety, transport, environmental, and regulatory requirements.

15.8 Risk, Title, Possession, and Handover

Unless the Buyer and Seller agree otherwise in writing, possession and risk in the materials pass directly between the Seller and the Buyer, or between the Seller and the Buyer's appointed carrier, at the time and place of handover or collection agreed between them.

Alkhiidma does not determine the point at which title, ownership, possession, or risk passes between Users. Any such matter is governed by the agreement between the Buyer and Seller and applicable UAE law.

No collection confirmation, deemed collection confirmation, payment release instruction, Platform notification, or transaction status shall be treated as evidence that Alkhiidma has inspected, possessed, delivered, transported, accepted, or controlled the materials.

15.9 Loss, Damage, Delay, Failed Delivery, and Safety Incidents

To the fullest extent permitted by applicable UAE law, the Company shall not be liable for any loss, damage, theft, shortage, contamination, deterioration, delay, failed delivery, failed collection, missed appointment, wrong address, denied site access, loading incident, unloading incident, vehicle incident, personal injury, property damage, storage cost, demurrage, penalty, fine, regulatory action, or other claim arising from or connected with logistics, transportation, delivery, collection, handling, storage, loading, unloading, or movement of materials.

Any claim relating to delivery, collection, transport, physical condition at handover, delay, failed delivery, accident, injury, damage, loss, or regulatory breach must be resolved directly between the Buyer, the Seller, and any logistics provider involved.

15.10 Inspection and Confirmation

Alkhiidma does not inspect materials, vehicles, drivers, collection sites, delivery sites, packaging, loading conditions, or transportation methods. Any inspection is the responsibility of the Buyer and Seller.

Where the Platform allows the Buyer to confirm collection or allows collection to be deemed confirmed after a stated period, such confirmation is used only for Platform administration and payment instruction purposes. It does not mean that Alkhiidma inspected the materials, verified delivery, guaranteed condition, supervised handover, or accepted responsibility for the transaction.

15.11 Environmental, Waste, and Transport Compliance

Each User is solely responsible for holding and maintaining all licences, permits, approvals, registrations, waste transfer documents, environmental approvals, vehicle permissions, transport authorisations, customs documents, and other legal requirements applicable to the listing, sale, purchase, handling, loading, transport, storage, treatment, recycling, recovery, reuse, repurposing, export, import, or disposal of materials.

This responsibility includes compliance with Federal Law No. 12 of 2018 on Integrated Waste Management, its executive regulations, any applicable emirate level requirements, any competent authority requirements, and any rules applicable to hazardous waste, electronic waste, medical waste, asbestos containing materials, controlled materials, restricted materials, or any material requiring special handling.

The Company does not provide environmental, transport, waste, customs, safety, or regulatory compliance advice. Users must obtain independent professional advice and authority approvals where required.

15.12 Insurance

Users are solely responsible for obtaining and maintaining any insurance they consider necessary or that is required by law, including cargo insurance, goods in transit insurance, vehicle insurance, liability insurance, site access insurance, worker insurance, and any specialist environmental or hazardous materials cover.

Alkhiidma does not provide insurance and does not guarantee that any User or logistics provider has insurance cover.

15.13 Platform Communications and Evidence

The Company may allow Users to exchange messages, upload documents, confirm collection, raise disputes, or submit evidence through the Platform. Such tools are provided for convenience, record keeping, Platform administration, and dispute facilitation only.

The availability of such tools does not make Alkhiidma a logistics provider, delivery provider, carrier, transport arranger, custodian, bailee, agent, arbitrator, mediator, or guarantor of any User's performance.

15.14 Disputes Relating to Delivery or Collection

Disputes arising from or connected with delivery, collection, transport, logistics, loading, unloading, handover, physical condition, delay, cost, access, damage, loss, or regulatory compliance are disputes between the relevant Users and, where applicable, the logistics provider.

The Company may, at its sole discretion and without obligation or liability, facilitate communication between disputing Users in accordance with the Dispute Resolution Policy. Any such facilitation does not constitute arbitration, mediation, adjudication, logistics management, or acceptance of liability by the Company.

15.15 Indemnification

Each User agrees to indemnify, defend, and hold harmless the Company, its owner, officers, directors, employees, agents, affiliates, contractors, licensors, and service providers from and against any and all claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising from or related to delivery, collection, transportation, logistics, loading, unloading, handling, storage, site access, vehicle access, environmental compliance, waste transport, third party logistics providers, user appointed carriers, or any breach of this Policy.

This indemnity applies whether the claim is brought by another User, a logistics provider, a site owner, an employee, a contractor, a regulator, a competent authority, or any other third party.

15.16 Mandatory Legal Rights

Nothing in this Policy excludes or limits any liability that cannot lawfully be excluded or limited under applicable UAE law. Where any mandatory law imposes liability on the Company notwithstanding this Policy, the Company's liability shall be limited to the minimum extent required by such mandatory law.

15.17 Amendments

The Company may amend this Policy at any time in accordance with the amendment provisions in the Terms and Conditions. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.

15.18 Governing Law and Dispute Resolution

This Policy and any non contractual obligations arising from or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute between a User and the Company arising from or in connection with this Policy shall be resolved in accordance with the dispute resolution and jurisdiction provisions set out in the Terms and Conditions. This does not limit any mandatory statutory complaint or dispute route available under applicable UAE law.

15.19 Contact

Questions relating to this Policy may be sent to legal@alkhiidma.com. Disputes relating to transactions may be sent to disputes@alkhiidma.com. Where there is an emergency, safety issue, environmental incident, accident, theft, injury, or regulatory concern, Users must contact the relevant competent authority directly and without delay.