Marketplace Rules
United Arab Emirates · Version 1.0 · Last updated 1 January 2026
11.1 Purpose
These Marketplace Rules set out the operational standards and conduct requirements for all Users of the Alkhiidma Platform. They supplement the Terms and Conditions.
11.2 Transaction Standards
All transactions must be conducted in good faith and in compliance with applicable UAE law. Users must honour agreed transaction terms and complete transactions in a timely manner. Users must not engage in bid manipulation, collusion, or artificial pricing. Users must not circumvent Platform processes to conduct off-platform transactions where such circumvention would deprive the Company of applicable fees.
11.3 Communication Standards
All communications through the Platform must be professional, respectful, and lawful. Users must not use Platform messaging for spam, phishing, or fraudulent communications, and must not threaten, harass, or coerce other Users.
11.4 Ratings and Reviews
Where rating and review features are available, Users must provide honest, accurate, and fair assessments. Fake, misleading, or retaliatory reviews are prohibited and may result in account suspension.
11.5 Fee Obligations
Users must pay all applicable Platform fees as notified from time to time. Non-payment may result in suspension of account access pending resolution.
11.6 Regulatory Compliance
Users are solely responsible for ensuring that their use of the Platform and any resulting transactions comply with all applicable UAE federal and emirate-level laws, regulations, and licensing requirements, including environmental, trade, and customs regulations.
